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Return Policy

We gladly accept returns for any purchased product(s) within 14 days of the date of receipt for Hong Kong and Overseas customers.  Only applicable to regular-price items, orders must be in “Good Condition”. Once we have received your return, your return will then be examined by our Quality Assurance team. Once inspection is complete, our customer service representative will either process your refund for returns, or assist you to place your replacement order for exchanges.

“Good Condition” means that the merchandise is:

  • Still in its original packaging with original invoice and gift intact (if any);
  • The item is found intact with original purchase condition.

Please note that customer should bear the shipping cost for returning the item to ChongLai and be responsible for the safety of the delivery.