Privacy Policy
1. Thepurpose of this Privacy Policy
ChongLai respects the privacy rights of its onlinevisitors and members of the ChongLai recognizes the importance of protectingthe information collected about them. For this reason, we have establishedprocedures to ensure that your personal information is handled in a responsiblemanner. This Privacy Policy provides you with information on what kind ofinformation we collect, the purposes for which we collect and use the information,how it is handled, with whom it may be shared, and what choices you haveregarding our use of your information. ChongLaiuses information from our interactions with you and other customers and fromcertain third parties, to help us achieve our goal of providing the highestquality products and services.
By visiting ChongLai website, www.chonglaijewellery.com,you accept the content of this Privacy Policy together with ChongLai’s Termsand Conditions, Cookie Policy, and any other documents referred to in thisPrivacy Policy. This Privacy Policy set out the basis on which we will processany information we collect from you or that you provide us with. Pleasecarefully read the following to understand our views and practices regardingyour information and how we will treat it.
Certain parts of this Privacy Policy apply specificallyto the collection and processing of your personal data in relation to your useof web sites and services (e.g. ChongLai online shop), which requires for youto register with ChongLai in order to use these web sites and services.
2. Protection of your information
Chong Lai Jewellery Limited determine the purposes andmeans of the processing of your data.
3. Personal data collected
All our activities are based on stringent ethical principles and legalrequirements, and we are committed to protect the privacy of all visitors toour websites. For this reason, the way in which we collect and storeinformation is dependent on how our website and related services are used.
3.1 Data collected through your interaction with us
Various technologies may be used on our websites and our (mobile) applicationsin order to improve them, make them more user-friendly, effective and secure.Such technologies may lead to data being collected automatically by us or bythird parties on behalf of us. Examples of such technologies are cookies, flashcookies and web analytics.
3.1.1 Cookies
We use cookies on our website. Please read our Cookie Policy tofind out more about our use of cookies and the privacy policies of the partiesfrom which we use web analysis tools or of which we have integrated plug-ins onour websites.
3.1.2 Clickstream data
When you visit one of our websites, data is sent from your browser to ourserver. This data makes it possible to optimise our services and improve yourexperience on our website. The data is automatically collected and stored by usor by third parties on our behalf.
We may collect information about your computer for systemadministration and to report aggregate information for internal marketinganalysis purposes. This is statistical data about our users' browsing actionsand patterns, thisdata may include the following:
• the visitor’s IP address,
• the date and time of the visit,
• the referral URL (the site from which the visitor has beenreferred),
• the pages visited on our website,
• Information about the browser used (browser type and version,operating system, etc.).
3.2 Data provided by you
Besides the data collected by automated means, we also process data which youhave provided to us. This includes, but is not limited to:
• personal data that identifies you as an individual, your contact information,including your first and last name, billing or delivery address, date of birth,telephone number, email address, credit and debit card information. If youprovide any personal data of another person, please make sure that you have theright to share that information with us,
• information provided at the time of registering to become a memberof a ChongLai website or service
• information you provide when promotion
• information you provide to us via thirdparties such as Facebook
• information that you upload to or share through our site by usingour services
• if you have created an online profile, the preferences andinterests stored in this profile (please see below for further informationconcerning the profiles)
• if you contact us, we may keep a record of that correspondence
• if you contact us to report a problem with our site or fortechnical or customer support, we may keep a record of that correspondence orconversation.
We may also ask you to complete surveys that we use for research purposes,although you do not have to respond to them.
All of this data is characterized by the fact that you have provided thisinformation yourself. We use this information for the purposes described inthis Privacy Policy. You can always have your personal data corrected or objectto further processing (please see subsection 6).
4. Collecteddata used
We may use information held about you in the following ways:
• to ensure that content from our site is presented in the most effectivemanner for you and for your computer
• for purposes relating to your order; e.g., to notify you regarding the statusof your order or delivery, to fulfil your requests, such as responding to aquestion regarding our products, to help you fulfil your order, process yourpayment card, and/or to provide you with customer service. We may use your datato assess your creditworthiness, for which we may use third parties
• to verify your identity and to respond to any query you may raise with us,and to process your request and provide you with the best service possible
• to carry out our obligations arising from any contracts entered into betweenyou and us,
• to allow you to participate in interactive features of our service, when youchoose to do so,
• to notify you about changes to our services, changes to our terms,conditions, and policies and/or other administrative information,
• to provide you with the benefits and services as a member of ChongLai websites or services
• to administer and maintain our records,
• to manage your membership of ChongLai web sites or services
• allow you to send emails to others through our "send to a friend"type functionality,
• allow you to promotions and to administer such activities. Some of theseactivities have additional rules, which could contain, additional informationabout how we use and disclose your personal information
• customize content for you on our websites and provide you with customizedoffers
• prevent or detect any misuse or fraud,
• With your explicit consent, we may contact you via the contact detailsprovided by you (e.g. per email, SMS,telephone or any other electronic means) for marketing, advertising and opinionresearch purposes. For example, this includes information related to ChongLaiproducts, e-commerce activities, special offers, and promotions. In order to beable to contact you with information which is of special interest for you, youroverall interaction with ChongLai (such as, but not limited to, your shoppingbehaviour in ChongLai e-shops, your use of loyalty programmes, your ratings andreviews of products, your contact history with our customer service, yournewsletter clicks/ opening results, your surfing behaviour (web tracking), thenewsletter types you are subscribed to, your participation in promotions orevents, your interactions with and use of mobile applications), will becombined analysed and used. We may use your personal data for marketing,advertising and opinion research purposes.
5. Disclosure of information
Wewill treat your data with care and confidentiality. We will not disclose yourdata to any third parties aside from what is stated in this Privacy Policywithout your prior consent. If required by law, your data may be disclosed tothird parties.
We may use service providers and data processors workingon behalf of ChongLai. The services may include hosting and maintenanceservices, analysis services, e-mail messaging services, delivery services,handling of payment transactions, solvency check and address check, etc. Thesethird parties are granted access to such personal data they require in order tobe able to carry out the particular service. The service providers and dataprocessors are contractually obliged to treat such information in the strictestconfidence.
There may be occasions on which we disclose non-personaldata to our partners in an anonymous form. Such non-personal data may includeinformation about the number of visitors to a website during a certain periodof time.
Please note that any information you post or disclosethrough your interaction with ChongLai (for example personal data contained inthe photos, stories, comments and videos that you submit) will become publicinformation, and may be available to visitors to the Site and to the generalpublic.
We may disclose your information to the extent that weare under a duty to disclose or share your personal data in order to complywith any legal obligation or the directions of the Court or any other body ofcompetent jurisdiction, or in order to enforce or apply our Privacy Policy andother agreements; or to protect the rights, property, or safety of ChongLai,our employees, our customers, or others. This includes exchanging informationwith other companies and organisations for the purposes of fraud protection andcredit risk reduction.
6. Your rights
If you provide us with personal data via our websites or other channels, thisis done on an entirely voluntary basis. If you choose not to provide requestedinformation, various customer benefits may not be available. In certain cases,only those people that have submitted the necessary personal data to us areable to order products, use certain services and in other ways avail themselvesof the activities and offers available on our website. We provide variousoptions, depending on the exact circumstances, in order to help you retaincontrol over your data. These options may include displaying and editing yourdata online. It may also be possible to unsubscribe from services or deleteuser accounts or to receive information about the data held.
Our site may, from time to time, contain links to and from the websites of ourpartner networks. If you follow a link to any of these websites, please notethat these websites have their own privacy policies and that we do not acceptany responsibility or liability for these policies. Please check these policiesbefore you submit any personal data to these websites.
6.1 Right to object and unsubscribe
Emails that ChongLai sends to you that for instance contain a newsletter ormarketing content include the option to unsubscribe to the receipt of suchemails by following the relevant instructions in the respective email. If youdo not wish to receive any emails from us, you can simply click on thisunsubscribe hyperlink and we will stop sending you emails in future.
If you wish to withdraw your consent to receivingpromotional information and offers in general, including by email, per SMS, bytelephone or by any other electronic means, you may do so at any time bywriting an email to info@chonglaijewellery.com. In case we have any doubt aboutyour identity, we may ask you to identify yourself.
With regard to other types of messages you may receive,such as maintenance announcements or administrational notifications, receipt ofsuch messages can only be terminated by deleting your account, as such messagesare a mandatory part of user accounts and the related use of our websites. Youcan have your account deleted by writing an email to info@chonglaijewellery.com
6.2 Right to request correction
You have the right to request correction, supplementing, deleting or blockingof the personal data stored about you. Receipt of the request, we will notifyyou as to whether and, if so, to what extent, we will comply with your request.If, for any reason we do not comply with your request, we will provide you withthe reasons for this.
7. Security of the information and data integrity
We take appropriate technical and organisational measures to protect personaldata against accidental or unlawful destruction, loss, alteration, unauthorizeduse, disclosure or access, in particular where the processing involves thetransmission of data over a network, and against all other unlawful forms ofprocessing and misuse.
ChongLai uses third party data processors in relation to the collection andprocessing of your personal data. Any third party data processors engaged by ChongLaiwill only undertake processing of your personal data in accordance with ChongLai’sinstructions.
7.1 Keep information secure
ChongLai may employ third party business partners to collect personalinformation on ChongLai's behalf. In such cases, these third parties will besubject to confidentiality agreements and be instructed by ChongLai to complyfully with the ChongLai Privacy Policy.
Where we have provided you with (or where you have chosen) a password whichenables you to access certain parts of our site, you are responsible forkeeping this password confidential. We ask you not to share a password withanyone.
Unfortunately, transmission of information via the Internet is not completelysecure. Although we will do our best to protect your personal data, we cannotguarantee the security of your data transmitted to our site; any transmissionis at your own risk. Once we have received your information, we will use strictprocedures and security features to try to prevent unauthorized access.
7.2 Access to your personal data
You can access and change your personal details bylogging on to your account on www.chonglaijewellery.com. You can click onthe “Account” button and you will get access to your personal details.
If any of the information that you have provided us with changes, e.g. if youchange your email address or other contact details, or if you wish to cancelyour registration with us, please let us know by editing your details on the"Account" page or writing an email to us using this link.
If you have any questions, please feel free to contact us at info@chonglaijewellery.com
8. Social Networks
Our website provide you with Social Plug-ins from various social networks. Ifyou choose to interact with a social network, your activity on our website willalso be made available to social networks such as Facebook and Twitter.
If you have logged in to one of these social networksites during your visit to our websites, the social network site might add thisinformation to your profile. If you are interacting with one of the SocialPlug-ins, this information will be transferred to the social network site. Incase you do not wish such a data transfer, please log out of your socialnetwork site before entering ourwebsites.
We cannot influence this data collection and datatransfer via the Social Plug-ins. Please read the privacy policies of thosesocial networks for detailed information about the collection and transfer ofpersonal data, what rights you have and how you can achieve satisfactoryprivacy settings.
In addition, to improve your user and brand experience,your data may be passed to a third party (eg Facebook) for processing inaccordance with data protection and privacy regulations.
Facebook: http://www.facebook.com/about/privacy/
Twitter: http://twitter.com/privacy
Google +: http://www.google.com/intl/en/policies/privacy/
the visitor opt-out via the link in the privacy policysection of the Adobe website.
9. Re-targeting Technologies
Our website use re-targeting technologies. This enables us to advertisedirectly to our visitors, who were already interested in our shop and ourproducts, from our partners’ websites.
We also work with other companies who use trackingtechnologies to serve ads on our behalf across the Internet. These companiesmay collect information about your visits to our websites and your interactionwith our communications, including advertising.
Re-targeting technologies analyse your cookies anddisplay advertisement based on your past surfing behaviour. For furtherinformation on cookies, please refer to section 2 of this privacy policy.
10. Contact us
Should you have any questions about the processing of your personal details orabout our privacy policy, please feel free to contact us info@chonglaijewellery.com
11. Policy Changes
ChongLai has pledged to adhere to the fundamental principles of privacy anddata protection. We therefore regularly review our privacy policy in order tokeep it up to date and compliant with privacy and data protection principles.This privacy policy may be changed from time to time in order to keep pace withnew developments and opportunities relating to the Internet and to stay in linewith prevailing legislation. Significant changes to the policy will bepublicized on our website along with an updated version of the privacy policy.
Any changes we may make to our privacy policy in the future will be posted onthis page and, where appropriate, may be notified to you by e-mail.
